I probably didn’t explain myself very well. My examples of setting up FTP accounts etc, are going to be automated and carried out as part of the customer creation process. These processes are things I need to write tests against.
Other people have suggested I break these parts into stories that have a sysadmin as the user - e.g. “As a system administrator, I want to automatically set up a user’s FTP account, so I can save time.” or something along those lines.